Show All Answers

1. How do I change my billing address?

Please email sewerbills@westwhiteland.org with the address for service and the new billing address.

2. Why am I getting billed for trash/recycling when we are in a community with our own trash/recycling service? Why am I getting a bill for sewer when I have an onsite septic system?

You receive a combined bill for sewer usage and trash/recycling. For residential customers, if you have both sewer and trash/recycling, your bill should be $374. If you just use the sewer, your bill should be $285. If you just have trash/recycling, your bill should be $89. If you think there is an error in your bill, please email sewerbills@westwhiteland.org or call us at 484-875-6025.

3. Does my mortgage company pay this bill? Is this escrowed with my mortgage company?

No, this is not a tax. It is a service provided. Please pay the bill directly via the methods noted on the bill and noted here in the FAQ.

4. Where do I send my check?

Make checks payable to West Whiteland Township. Mail to P.O. Box 8379, Lancaster, PA 17604. Detach and include the bottom portion of the bill and include your account number on your check.

5. Can I pay online?

Yes. Click Pay Online on our homepage, or click here.  You will need the account and PIN numbers on your bill.  If you lose the bill, you can contact the Township to retrieve your PIN.  You will be able to make a payment with NO FEES via credit card or Automated Clearing House (ACH). You can also view and/or print your bill or current balance at any time.

If you are a non-residential customer and have a consolidated bill for multiple accounts, you cannot pay online via this site. You can set-up recurring ACH or pay in person by credit card.

6. Can I give you my credit card information over the phone or in person?

We would prefer that you pay online so that credit card information is entered securely. We can also take credit cards in person at the Finance window in the Township building. It is helpful if you have your payment coupon but not required.

7. Can I drop the payment off in person?

Yes. For your convenience, there is a drop box in front of our building at 101 Commerce Drive, Exton, PA 19341. Pull up to the circle (between the orange balls) and you will see a grey box that says “DROP BOX. TOWNSHIP PAYMENTS ONLY” with a slit above the text. Please put the payment stub and check with account number in an envelope. A stamp is not required and you don’t even have to park.

8. I know I saw the bill but I can’t find it. What do I do?

Residential and non-residential customers can request a duplicate bill via sewerbills@westwhiteland.org or 484-875-6025.